Welcome to Sari Grace Shop, where we bring you exquisite South Asian-inspired garments crafted with care and tradition. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms in full.

Key Points: Our terms cover your responsibilities as a customer, how orders are processed, payment methods, shipping policies, returns procedures, and our intellectual property rights. Please read carefully before placing an order.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use Sari Grace Shop’s website for lawful purposes only. You may not:

  • Reproduce, duplicate, or copy any content without our express written permission
  • Use our site in any way that causes damage or impairs accessibility
  • Engage in any data mining or similar extraction activities

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Sari Grace Shop and protected by international copyright laws. Our distinctive A-line dresses, blouses, and traditional sari designs represent significant creative investment.

2. Product Information

2.1 Product Descriptions

We take great care to accurately represent our garments through:

  • Detailed descriptions of fabrics, embroidery (including zari work), and craftsmanship
  • Color-accurate photography (understanding screen displays may vary)
  • Precise sizing charts for each garment type (A-line, Fit and Flare, Maxi dresses, etc.)

2.2 Custom and Made-to-Measure Items

Certain items like our Fit And Flare Dresses and blouses may be offered as custom-made:

  • These require exact measurements provided by the customer
  • Cannot be returned unless defective (see Section 5)
  • Production times may extend beyond standard processing periods

3. Ordering Process

3.1 Placing an Order

When you place an order with Sari Grace Shop:

  • You are making an offer to purchase under these terms
  • We will confirm receipt via email (order acknowledgment does not constitute acceptance)
  • Order acceptance occurs when we ship your items

3.2 Order Verification

We reserve the right to:

  • Verify payment information before processing
  • Request additional identification for fraud prevention
  • Cancel orders that cannot be fulfilled (with full refund if payment was collected)

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed in USD. International customers may see currency conversion fees from their financial institution.

4.2 Pricing and Charges

Our prices include:

  • Cost of the garment and standard craftsmanship
  • Basic packaging (premium packaging available for gifts)

Additional charges may apply for:

  • Standard shipping ($12.95 via DHL/FedEx) unless order qualifies for free shipping (orders over $50)
  • Customs duties and import taxes (customer’s responsibility)

5. Shipping and Delivery

5.1 Processing and Shipping Times

We pride ourselves on careful handling of our delicate garments:

  • Orders processed within 1-2 business days (excluding weekends/holidays)
  • Standard shipping: 10-15 business days via DHL/FedEx
  • Free shipping: 15-25 business days via EMS (orders over $50)
  • Delays may occur during peak seasons or due to customs

5.2 Delivery Issues

If your package is:

  • Lost in transit: We will investigate with the carrier and reship if confirmed lost
  • Delayed: We will provide tracking assistance but cannot control carrier delays
  • Seized by customs: We cannot refund customs-related confiscations

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for eligible items:

  • Items must be unworn, unwashed, with all tags attached
  • Original packaging must be intact (especially important for embroidered saris and maxi dresses)
  • Non-returnable items: Blouses and custom-made garments

6.2 Return Process

To return an item:

  1. Email [email protected] with order details
  2. Receive Return Authorization Number (RAN)
  3. Ship to: Sari Grace Shop Returns, 216 Green Gate Lane, Baltimore, US 21201

Customer pays return shipping unless item is defective/incorrect.

6.3 Refunds

Refunds:

  • Processed within 5 business days of receiving return
  • Issued to original payment method
  • Original shipping costs non-refundable

7. Customer Responsibilities

7.1 Accurate Information

You must provide:

  • Correct shipping address (we cannot redirect packages)
  • Accurate measurements for custom items
  • Valid payment information

7.2 Care of Products

Our delicate garments require:

  • Proper storage (fold saris with tissue between layers)
  • Gentle washing (follow care labels)
  • Protection from direct sunlight to prevent fading

8. Liability Limitations

8.1 Product Use

Sari Grace Shop is not liable for:

  • Garment damage due to improper care or alteration
  • Color variations between screen displays and actual products
  • Personal preference dissatisfaction (if item is as described)

8.2 Force Majeure

We are not responsible for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Labor disputes
  • Government actions
  • Supply chain disruptions

9. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of Maryland, USA. Any disputes shall be resolved in the courts of Baltimore.

12. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Mail: Sari Grace Shop, 216 Green Gate Lane, Baltimore, US 21201

Thank you for choosing Sari Grace Shop. We appreciate the opportunity to bring our carefully crafted garments into your wardrobe and celebrate South Asian textile traditions with you.