At Sari Grace Shop, we extend the same care and attention to detail in our shipping and returns processes as we do in crafting our elegant South Asian-inspired garments. Below you’ll find all the information you need for a seamless shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Please Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

We want you to be completely satisfied with your Sari Grace Shop purchase. If any item doesn’t meet your expectations, our returns process is designed with the same grace as our collections.

Eligibility

We accept returns and exchanges within 15 days of receiving your order. To qualify:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be intact (especially important for delicate items like our zari work saris)
  • A valid proof of purchase is required

Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns on:

  • Blouses (due to their close-fitting nature)
  • Custom-made items (including our made-to-measure Fit And Flare Dresses)

Return Process

Follow these steps to return an item with the same precision as our master tailors:

  1. Initiate Your Return: Email customer service at [email protected] with your order number and item details (use our template below for clarity)
  2. Receive Authorization: We’ll respond within 2 business days with a Return Authorization Number (RAN) and instructions
  3. Package Carefully: Securely pack your return using original packaging (for delicate items like Maxi Dresses or Saris, use tissue paper to protect embroidery)
  4. Ship Your Return: Send to our Baltimore atelier:
    Sari Grace Shop Returns
    216 Green Gate Lane
    Baltimore, US 21201

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Exchange Process

To exchange an item for a different size or style (excluding non-returnable items):

  1. Follow the same return process above
  2. Clearly indicate in your email that you wish an exchange and specify your desired replacement item
  3. If the exchange item is of higher value, you’ll be invoiced for the difference
  4. For lower value items, we’ll refund the difference to your original payment method

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For international returns, any customs fees or import duties are non-refundable

Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.

Return Request Template

To streamline your return process, please use this template when contacting us:

Subject: Return Request for Order #[Your Order Number]

Dear Sari Grace Shop Team,

I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details:

Item Name: [e.g., “Floral A-line Dress in Blue”]
Size: [Original Size Received]
Reason for Return: [Please specify – size issue, color discrepancy, etc.]

For exchanges, I would like: [Item Name & Size]

I confirm the item is unworn, unwashed, and in original condition with all tags attached.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (such as a Blouse instead of your ordered Maxi Dress):

  • Contact us immediately at [email protected] with photos of the issue
  • We will arrange for a prepaid return label if applicable
  • You will receive priority processing for replacement or refund

For any questions about our shipping or returns policy, please contact our customer service team who will assist you with the same care we devote to our handcrafted garments.