At Sari Grace Shop, we take as much care in ensuring your satisfaction as we do in crafting our elegant South Asian-inspired garments. Should any item not meet your expectations, our returns process is designed with the same grace and attention to detail as our collections.

Eligibility for Returns & Exchanges

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be intact, especially for delicate items like our zari work saris
  • A valid proof of purchase is required

Note: For hygiene reasons, we cannot accept returns on blouses (due to close-fitting nature) and any custom-made items (which are tailored specifically for you, like our made-to-measure Fit And Flare Dresses).

Return Process

Follow these steps to return an item with the same precision as our master tailors:

  1. Initiate Your Return: Email our customer service at [email protected] with your order number and details of the item(s) you wish to return. Use our template below for clarity.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Authorization Number (RAN) and instructions.
  3. Package Carefully: Securely pack your return using the original packaging. For delicate items like Maxi Dresses or Saris, we recommend using tissue paper to protect embroidery.
  4. Ship Your Return: Send the package to our Baltimore atelier at:
    Sari Grace Shop Returns
    216 Green Gate Lane
    Baltimore, US 21201

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Exchange Process

To exchange an item for a different size or style (excluding non-returnable items):

  1. Follow the same return process above
  2. Clearly indicate in your email that you wish an exchange and specify your desired replacement item
  3. If the exchange item is of higher value, you’ll be invoiced for the difference
  4. For lower value items, we’ll refund the difference to your original payment method

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For international returns, any customs fees or import duties are non-refundable

Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.

Return Request Template

To streamline your return process, please use this template when contacting us:

Subject: Return Request for Order #[Your Order Number] Dear Sari Grace Shop Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details: Item Name: [e.g., “Floral A-line Dress in Blue”] Size: [Original Size Received] Reason for Return: [Please specify – size issue, color discrepancy, etc.] For exchanges, I would like: [Item Name & Size] I confirm the item is unworn, unwashed, and in original condition with all tags attached. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (such as a Blouse instead of your ordered Maxi Dress):

  • Contact us immediately at [email protected] with photos of the issue
  • We will arrange for a prepaid return label if applicable
  • You will receive priority processing for replacement or refund

For any questions about our returns policy, please contact our customer service team who will assist you with the same care we devote to our handcrafted garments.