At Sari Grace Shop, we blend timeless South Asian elegance with modern convenience. Below you’ll find answers to our most commonly asked questions about our exquisite collections and seamless global service.
Our Products
What types of clothing does Sari Grace Shop specialize in?
We specialize in authentic South Asian apparel with contemporary appeal, including:
- Elegant Saris with traditional craftsmanship
- Versatile A-line Dresses that transition from day to evening
- Feminine Blouses with intricate detailing
- Flattering Fit And Flare Dresses
- Graceful Maxi Dresses perfect for special occasions
How do I know which size to order?
Our size charts are available on each product page, with detailed measurements to help you select the perfect fit. For saris, we provide length and fabric details. If you’re between sizes or need assistance, our customer service team at [email protected] can offer personalized recommendations.
Are your garments suitable for special occasions?
Absolutely! Our collections are designed with special occasions in mind – from weddings to festivals. Our Maxi Dresses and Saris feature exquisite embroidery and zari work perfect for celebrations, while our Fit And Flare and A-line Dresses offer sophisticated options for more formal events.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption to protect all payment information, and we never store your complete credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, processed in 1-2 business days and delivered within 10-15 days after shipping
- Free Standard Shipping: For orders over $50 via EMS, processed in 1-2 business days and delivered within 15-25 days after shipping
Do you ship internationally?
Yes! We proudly serve our global community of elegant women with delivery to most international destinations. Currently, we’re unable to ship to some remote areas in Asia and other regions. If you’re unsure about delivery to your location, please contact us at [email protected].
How are my items packaged?
Each garment is lovingly folded and protected in our signature packaging, receiving the same care we give to our intricate zari work and delicate embroidery. We ensure your order arrives as pristine as when it left our artisans’ hands.
Will I need to pay customs fees?
We handle all customs documentation to make international delivery as smooth as draping one of our lightweight chiffon sarees. While most deliveries don’t incur additional fees, some countries may assess customs charges upon delivery. These are the responsibility of the recipient and vary by location.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact our customer care team at [email protected].
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the original item for a refund and placing a new order for your desired size or style. This ensures you receive your new items as quickly as possible.
Additional Assistance
How can I contact customer service?
Our customer care team is always happy to help! You can reach us at [email protected]. We typically respond within 24 hours during our business hours (Monday-Friday, 9am-5pm EST).
Where is Sari Grace Shop located?
Our boutique is located at 216 Green Gate Lane, Baltimore, US 21201. While we don’t currently have a physical store open to the public, all online orders are lovingly prepared and shipped from this location.
We’re honored to bring a touch of South Asian elegance to your wardrobe, wherever you are in the world. For any questions not covered here, please don’t hesitate to contact us.